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Store Policies

We founded Uplifting Connections with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

RETAIL:

Returns and Exchanges may be made within 30 days of purchase with the original receipt if the item is in resalable condition.  No jewelry items will be refunded.  Refunds will be given in the same tender as the purchase.

BOOKINGS:

When booking an appointment, you have up to 4 hours prior to the appointment to cancel or re-schedule.  Deposits will be lost no one is readily available. This is for both on phone/zoom and in person.  

TARDINESS:

Full payment will be taken at the start of the session and the reader will do their best to give you all your time.  If time does not allow due to another appointment, that time will be lost. 

READINGS

During a readings we realize there may not always be an energetic match between the reader and sitter. If within 5 minutes you feel you are not getting the type of service you were expecting, please stop the reading and let your reader and UC staff member know. The reader may also stop the reading at any time if a connection is not made or sustained. In event this occurs, the customer can opt to see another reader when available.

We truly believe there is value in every reading and there is something you need to hear when you come in open to hear it, regardless of the reader. It may be difficult to hear things that come up in a reading. Style and the way the information is conveyed are all preferential. After 5 minutes, payment for the service will be required and/or not refunded. Readings in which are stopped by the reader will be pro-rated, refunded, or not charged.

Psychic Fair readings are a way to try out new readers and new types of readings.  The reader and sitter must both agree that a connection is not being made (within first few minutes), otherwise there is a no refund policy.  To hold your spot, the readings are pre-paid.  Credits or refunds will not be issued for late attendees or missed appointments.

EVENTS:

We accept all forms of payment to register for our events or you can come in in person and pay with cash. We are unable to save your space for any event until payment has been made in full.

Pre-registration with payment is required. If you decide at the last minute to attend an event, please call ahead to confirm availability.

Refund Policy for Events: Once you have registered for an event that requires prepayment, there are no refunds.

If Uplifting Connections cancels an event, you will be refunded in full on your original form of payment or with an Uplifting Connections gift card.

Inclement weather: We will reschedule any event postponed for inclement weather. If you cannot make the new date, we will make every effort to get you into a different date of the same event.  If you are not able to attend on the dates we have available, you will receive a Uplifting Connections gift card for the full amount (not a refund).

The no refund policy applies to the Psychic Fair and all events that require pre-registration.

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